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BPO Assessment

BPO Assessment is an evaluation process that aims to measure the performance and effectiveness of a Business Process Outsourcing (BPO) company. The assessment includes analyzing the company's organizational structure, processes, technology, and overall capabilities to identify areas for improvement and optimize outsourcing operations.
benefits

BPO Recruitment Test

BPO recruitment can be a lengthy and expensive process, but with Gyfted's recruiting automation, you can save time and cut costs. With automated pre-employment assessment tools, you can screen applicants quickly and efficiently. These tools help filter out unqualified candidates, allowing you to focus on top talent. This is beneficial for BPO companies that need to fill positions quickly and efficiently without sacrificing the quality of candidates.
Gyfted's recruitment automation also provides the benefit of objectivity. With traditional recruitment methods, there is always the risk of unconscious biases affecting hiring decisions. However, with automated tools, the process is standardized and objective. This ensures that all applicants are assessed fairly and based on their skills and qualifications. This leads to more diverse and inclusive recruitment practices, benefiting both the candidate and the company.

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Hire faster using Gyfted's Call Center Assessment

Hiring the right candidate for your call center can be a daunting task. With so many applicants, it can be difficult to determine which ones have the necessary skills, experience, and personality traits to succeed in the role. That's where Gyfted's Call Center Assessment comes in. This tool is specifically designed to help you streamline the hiring process and identify the best candidates quickly and efficiently. The Gyfted Call Center Assessment evaluates applicants based on a variety of factors, including communication skills, problem-solving abilities, customer service expertise, and emotional intelligence. This comprehensive approach ensures that the candidates you select have the qualities necessary to excel in this challenging role. Additionally, this assessment is designed to be user-friendly and accessible, making it easy for you and your team to implement it into your hiring process. With Gyfted's Call Center Assessment, you can rest assured that you are selecting the best candidates for your call center, and doing so faster than ever before.

How Gyfted’s applicant screening process works

Gyfted combines cultural fit assessments with candidate soft skills and ability testing to give you the best solution to hire for culture fit and for potential.
1
You create a role that you want to hire for by giving us just the basics that matter, and your character plus culture fit preferences in a short assessment designed for hiring managers.
2
Upon creating the role you get a unique link. Assessment takers get two or more assessments to fill out through one unique link that you share with them.
3
Users are asked to select behaviors and preference statements that are most like them. Statements and words are associated with personality traits, values and dimensions relevant for workplace behavior.
4
Ability or data analytics tests (if included) help us determine the overall fit of applicants. In order to protect candidate privacy we do not show the results of these specific tests.
5
High quality data helps us inform metrics that improve your decision-making while cutting down on your unconscious and conscious biases.
6
You can easily improve your HR selection strategies using our assessment platform that easily integrates with your ATS.

Call Center Assessment

The Call Center Assessment test is a highly valuable tool for any company looking to hire customer service representatives. This test measures a candidate's ability to handle a high volume of calls, effectively communicate with customers, and diffuse potentially difficult situations. By administering this test during the recruitment process, employers can identify candidates who possess the necessary skills to excel in a call center environment and provide exceptional customer service. The test can help to reduce turnover and ensure that the right people are hired for the job. Ultimately, the Call Center Assessment test can improve the overall quality and efficiency of a company's call center operations, leading to increased customer satisfaction and loyalty.

Better than the Indeed Call Center Assessment

If you're tired of the Indeed Call Center Assessment and want a more comprehensive solution to hire candidates for cultural fit and potential, Gyfted is the way to go. Our software combines cultural fit assessments with candidate soft skills and ability testing to provide you with a holistic approach to hiring the best talent. Our unique approach helps you to identify the right candidates by understanding their personality traits and job-related skills. With Gyfted, you can reduce unnecessary employee turnover and improve job satisfaction by bringing on employees that are the right fit for your company culture. Our software is designed to make the hiring process easier, faster, and more efficient than ever before.

Benefits

Screen applicants
Rank candidates
Lower employee turnover

BPO Assessment

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Frequently asked questions

How can I use Gyfted's BPO Assessment to screen candidates?

Gyfted's BPO Assessment is a powerful tool that you can use to screen candidates by assessing their cultural fit, soft skills, and abilities. To use it, you simply need to create a role and provide basic information about what you're looking for in a candidate, as well as your character and culture fit preferences. You'll then receive a unique link that you can share with assessment takers. Once candidates receive the link, they'll be asked to complete two or more assessments. They'll be asked to choose behaviors and preference statements that are most like them, with each statement associated with personality traits, values, and dimensions that are relevant for workplace behavior. This will help you evaluate their fit with your company culture. If you choose to include ability or data analytics tests, these will help you determine the overall fit of applicants. However, to protect candidate privacy, the results of these tests are not shared. The high-quality data that you receive from the assessments will help you improve your decision-making and reduce unconscious and conscious biases. Using Gyfted's assessment platform is easy and integrates with your ATS, making it simple to improve your HR selection strategies. By using this tool, you can ensure that you're hiring the best candidates for the job based on their cultural fit, soft skills, and abilities, ultimately improving your workforce and company culture.

How much does the BPO Recruitment Test cost?

At Gyfted, we understand the importance of hiring the right candidates for your business. That's why we offer a BPO Recruitment Test to help you find the best fit for your team. However, we do not charge per test or per candidate. Instead, we provide software access to enable recruiters to do their job effectively. For more information on our pricing, please visit our pricing page at https://www.gyfted.me/business/pricing. We believe in providing affordable and flexible solutions to meet your recruitment needs.