Cyara

Cyara is a leading provider of an Automated Customer Experience (CX) Assurance Platform that helps businesses transform their customer experience and ensure seamless interactions across all touchpoints. Our platform has been proven to deliver a 334% ROI with payback in less than 6 months, as featured in Forbes. We offer webinars and collaborations with industry leaders like NICE and Salesforce to help businesses achieve operational excellence and optimize customer connections. With Cyara, businesses can save time and reduce risks associated with cloud contact center migration, ensuring every interaction is flawless with our AI-led customer experience transformation platform. Our platform allows businesses to lower costs, innovate faster, mitigate risks, and improve CX and CSAT scores by driving a customer-centric focus throughout the organization. Cyara's CX discovery and design capabilities enable businesses to automatically discover existing IVR and chatbot pathways and design optimal customer journeys across every channel. Our CX quality assurance feature proactively monitors contact center technology from the customer's perspective, quickly identifying issues and reducing the risk of downtime and poor quality customer experiences. We offer Cloud Migration Assurance services to reduce the risk to customer experience during transitions to cloud contact center platforms, ensuring a seamless customer experience throughout the migration process. With a track record of assuring over 5 billion consumer relationships, Cyara has worked with top companies in various industries, including health insurance, technology, and more. Our platform helps companies identify and resolve issues in their customer experience applications before customers are impacted. Cyara's comprehensive CX assurance platform spans the entire development lifecycle for contact center technology, allowing companies to easily test and monitor every system, including IVRs, chatbots, and live voice interactions, using a user-friendly, no-code interface. Our platform is compatible with any technology platform, making it a versatile solution for businesses of all sizes. Overall, companies choose Cyara for its ability to automate tests, scale multilanguage IVRs, and improve the overall customer experience through comprehensive testing and monitoring capabilities. With Cyara, businesses can ensure that their customer experience technology performs optimally and meets the needs of their customers, leading to customer smiles and improved business outcomes.