Senior Call Center Supervisor (Hybrid Role) at Welbe Health
Call Center Supervisor at WelbeHealth will oversee inbound call operations, providing excellent customer service to participants. They will also mentor the team and help establish optimal workflows.
68K - 81K USD / YEAR
Remote
United States
Full Time
✅ Pros
- 💰 Competitive pay range of $67,829.78 - $81,395.73 annually, plus bonus and equity
- 🏠 Flexibility with remote, work from home schedule
- 🚀 Opportunities for advancement within the company
⛔ Cons
- ⏰ Varied schedule may include some Saturdays
- ✈️ Occasional travel required
- 💉 COVID-19 vaccination or a declination form is mandatory
🔧 Skills
Call center management
Customer service
Data analysis
Tech-savvy (especially with software applications, phone systems, and electronic medical records systems)
Excellent leadership
Proactive problem solving
Effective communication
Staff motivation
🗣️ Impact
This position helps underserved seniors maintain independence through superior customer service and support. It also offers opportunities for growth within the company.
👉 Responsibilities
- Overseeing daily call center operations
- Providing exceptional customer service
- Training and developing team members
- Preparing reports and evaluating data to improve processes
🔍 Requirements
- At least two years of supervisory experience in an inbound call center
- Willingness to work a varied schedule, including one Saturday a month
- Ability to travel for team meetings and training
✨ Benefits
- Medical insurance coverage (Medical, Dental, Vision)
- Generous personal time off and observed holidays
- 401k match
- Opportunity to work in an inclusive and diverse environment
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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