Customer Support Associate at WATI
Join WATI as a Customer Support Associate to help businesses communicate effectively with their customers via our innovative customer engagement software. You'll respond to customer queries, troubleshoot technical issues, and be the voice of our users within the company.
Remote
India
Full Time
✅ Pros
- Work in a rapidly growing SaaS platform 🚀
- Thousands of customers across 100+ countries 🌍
- Revolutionize customer-business communication 📲
⛔ Cons
- Night shifts and weekend work may be required 😴
- Fast-paced work environment, not for the faint-hearted! 😓
- You'll need to learn our system quickly 🚀
🔧 Skills
Experience in customer service support.
Expertise in SaaS environment.
Understanding of CRM systems.
Excellent communication
Problem-solving skills
Patience in handling complex queries
Flexibility in work schedule
English
🗣️ Impact
At WATI, you can revolutionize how companies connect with their customers. By joining our team, you will have the unique opportunity to help shape the customer experience for businesses in 100+ countries. This role has the potential to have a massive impact on our company's success and growth.
👉 Responsibilities
- Responding to customer queries via phone, email, or chat.
- Identifying customer needs to help them use specific features.
- Reporting product malfunctions.
- Updating internal databases with useful customer information.
🔍 Requirements
- Minimum of 2 years experience in Customer Service Support.
- Experience working within a SaaS environment.
- Should be flexible to work on shifts, including night shifts and weekends.
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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