Remote Mid-level Product Operation Specialist 2 at Twilio
Twilio is seeking a Product Operations Specialist to manage phone number operations. This includes directly assisting customers with porting phone numbers, procuring short codes and Sender IDs, and providing access to necessary phone numbers.
Remote
Colombia
Full Time
✅ Pros
- 💰 Competitive pay
- 🗺️ Fully remote role
- ⏱️ Generous time-off
⛔ Cons
- 😓 Might have to handle complex issues
- 🧑💻 Requires 2+ years of operations team experience
- 🌐 Many processes to learn
🔧 Skills
Problem-solving abilities
Strong communication skills
Experience on an Operations team
Understanding of Twilio's products/services
Empathy
Commitment to self-improvement
Independent working skills
Teamwork
🗣️ Impact
In this role, you can revolutionize the way Twilio handles real-time business communication and data solutions globally. Your work can significantly improve customer experiences and application development.
👉 Responsibilities
- Respond to customer inquiries via email
- Resolve basic to intermediate level product/service issues
- Log client interactions and categorize issues
- Respond to incoming carrier partner notifications
🔍 Requirements
- Must be thorough, organized, and detail-oriented
- Must be empathetic and customer-centric
- Must be able to prioritize and execute multiple processes
✨ Benefits
- Generous time-off
- Parental and wellness leave
- Healthcare
- Retirement savings program
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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