Remote Mid-level (Portuguese & English) L2 Technical Support Engineer at SupportYourApp
Join our team as an L2 Technical Support Engineer and solve customer issues in a multicultural and multilingual environment while working from home.
Remote
Brazil
Full Time
✅ Pros
- Compensation in 💲 USD
- Work fully 💻 remotely
- Inclusive 🌍 international environment
⛔ Cons
- Personal computer 💻 or laptop needed
- Strict shifts ⏰ from 9am–5pm, Brazil time
- Internet connection 🌐 (min 50 Mbps–download and 40 Mbps–upload) required
🔧 Skills
Ability to read and analyse logs
Experience with cloud solutions
Experience in troubleshooting web applications
Experience with Zendesk and Microsoft Office
Strong communication skills
Analytical and problem-solving skills
Ability to handle P1 production incidents
Ability to determine severity levels and impact of incidents
Portuguese
English
🗣️ Impact
You’ll be part of the world’s leading SaaS, Software, or Hardware solutions, mastering new skills, and achieving challenging goals with our People First management approach.
👉 Responsibilities
- Provide exceptional customer support
- Work with sensitive customer information
- Handle P1 production incidents
- Analyze application logs
🔍 Requirements
- Own a laptop or computer (with at least 8Gb of RAM) and stable internet connection
- Excellent Portuguese and English skills
- Technical background
✨ Benefits
- Fixed shifts from 9am–5pm, Brazil time
- Opportunity to work fully remotely
- Compensation in USD
- Good bonuses for referring friends
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
Find remote & hybrid jobs 🌎
Take psychological tests
Gain valuable insights
Get free self-development tools