Remote Technical Support Consultant (Fluent English) at SupportYourApp
Our mission at SupportYourApp is to provide top-notch technical support for SaaS, Software, and Hardware solutions. We need you, a talented Technical Support Consultant, to join our international team and help us excel at this mission.
Remote
Bosnia and Herzegovina
Full Time
✅ Pros
- 💼 Opportunity to work fully remotely
- 💰 Competitive compensation in USD
- 🌍 Multicultural and multilingual environment
⛔ Cons
- 💻 Personal computer required (with at least 8Gb of RAM)
- 🚫 Ineligibility if from sanctioned countries
- 💼 Need to be able to work a flexible schedule
🔧 Skills
Proficiency in working with RESTful APIs
Strong troubleshooting and problem-solving skills
Familiarity with Windows/Linux/macOS
Experience with CRM systems is a plus
Excellent communication skills
Sharp attention to detail
Customer-oriented and responsible attitude
Strong research skills
Fluent English (at least C1 for both spoken and written)
🗣️ Impact
Your role is critical in ensuring our clients’ satisfaction and product knowledge. Your exceptional technical support skills will help resolve inquiries and maintain our reputation as a leading Support-as-a-Service company.
👉 Responsibilities
- Provide top-tier technical support via different channels
- Resolve complex support inquiries
- Collaborate with various IT departments to troubleshoot technical issues
- Ensure complete customer satisfaction with each interaction
🔍 Requirements
- You must be convenient with home office setup
- A decent internet connection (minimum 50 Mbps download and 40 Mbps upload)
- Candidates from sanctioned countries are ineligible for this position
✨ Benefits
- Flexible work schedule
- Paid intensive training and probation period
- Bonuses for referring friends
- Supportive management interested in your growth
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
Find remote & hybrid jobs 🌎
Take psychological tests
Gain valuable insights
Get free self-development tools