Mid-Level Technical Support Application Analyst (Office-Based) at Relativity
As a Technical Support Application Analyst at Relativity, you'll provide top-tier tech support for a mix of technical and non-technical customers, troubleshoot complex software and network systems, and keep track of all customer interactions. Your schedule could include nights, weekends, and public holidays.
82K - 122K PLN / YEAR
Remote
Canada
Poland
United States
Full Time
✅ Pros
- Competitive salary range of 82,000 to 122,000 PLN gross/year 💰
- Potential for long-term incentives 🚀
- Opportunity to build SQL and Windows platform skills 🎓
⛔ Cons
- Rotational shifts may include nights, weekends, and public holidays 😴
- Requires detailed coding and documenting of tickets 📝
- On-call shifts might be required 😧
🔧 Skills
SQL and Windows platform knowledge
Troubleshooting complex issues
Customer support experience
Ability to run basic SQL queries
Excellent customer service
Ability to understand client expectations
Attention to detail
Strong communication skills
🗣️ Impact
Your role at Relativity will shape customer experiences with our product, contribute to team performance and client perceptions, and help escalate and resolve technical issues.
👉 Responsibilities
- Run basic SQL queries and troubleshoot customer incidents
- Respond to daily client inquiries and requests
- Develop an expertise in company products and services
- Monitor assigned open tickets and provide timely updates
🔍 Requirements
- Must have customer support experience
- Direct experience supporting clients via phone and email
- Willing to travel 10% of the time
✨ Benefits
- Comprehensive health plans
- Flexible work arrangements
- Unlimited time off
- Training investment program
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
Find remote & hybrid jobs 🌎
Take psychological tests
Gain valuable insights
Get free self-development tools