Senior Technical Support Engineer - Identity Management (Portugal, Spain, Czech at Red Hat
Join the Red Hat Networking team as a Senior Technical Support Engineer to provide top-notch support and sustaining engineering services to our enterprise customers. You'll be the go-to person for all inquiries related to Red Hat networking offerings and will collaborate with different teams to solve complex technical issues.
Remote
Spain
Full Time
✅ Pros
- Unlimited number of support incidents 🎉
- Opportunity to work with strategic cloud partners like Microsoft 🤝
- Chance to contribute to the open source community 👨💻
⛔ Cons
- Must be available for weekend shifts 😭
- Office-based job, remote work not available 👀
- Need to deal with conflicting priorities 🤹♂️
🔧 Skills
Solid Linux experience and system administration skills.
Strong knowledge of networking protocols and network routing.
Ability to write / modify systemtap or bpftrace scripts.
Extensive experience reading packet traces.
Proven problem-solving and troubleshooting skills.
Ability to work with conflicting priorities.
Effective communication and attentive listening skills.
Open-minded and collaborative approach.
🗣️ Impact
This role gives you the opportunity to contribute to the global knowledge management system of Red Hat, work with strategic cloud partners like Microsoft and enhance the customer experience. You will also get the chance to make an impact in the open source community.
👉 Responsibilities
- Act as the direct contact for customer inquiries about Red Hat networking offerings.
- Work with Red Hat’s strategic cloud partners to solve multi-vendor customer issues.
- Consult with engineers and developers to promote creative solutions.
- Contribute to the open source community and Red Hat’s knowledge management system.
🔍 Requirements
- Need to be available for weekend shift duties on a rotational schedule.
- Ability to read/write C code and produce reproducers in C/python/perl or another programming language.
- Knowledge of Red Hat Openshift Platform is a plus but not a requirement.
✨ Benefits
- Unlimited support incidents.
- Product documentation, security patches and updates.
- Upgrades to the newest versions of our software.
- Opportunity to become an expert in software-defined storage technologies.
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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