Senior SaaS Customer Success Manager at Precision for Medicine
As a Customer Success Manager at QuartzBio, you'll be the driving force behind customer retention and growth. You'll support product onboarding, manage customer relationships, tackle problem-solving, and coordinate cross-functional teams towards common goals. You'll also gather customer feedback for continuous product improvement.
109K - 163K USD
Remote
United States
✅ Pros
- Competitive salary range 💰
- Opportunity to work in the fast-growing field of precision medicine 🧬
- Chance to work with a diverse range of customers 🌎
⛔ Cons
- No remote or hybrid work options mentioned 😞
- Start-up environment might mean longer hours ⏰
- Experience in life sciences required, could be limiting for some 😬
🔧 Skills
Customer success management
Knowledge of SaaS or PaaS solutions
Experience in customer onboarding and relationship management
Ability to synthesize complex information into actionable insights
Excellent communication skills 🗣️
Critical thinking and problem-solving skills 💭
Ability to manage multiple tasks and work streams simultaneously ⚖️
Strong leadership skills 🦸♂️
🗣️ Impact
By successfully managing customer relationships, you'll help power drug development through QuartzBio's AI-powered Biomarker Intelligence Platform, contributing to precision medicine at scale.
👉 Responsibilities
- Onboard new customers and establish a governance framework
- Support customers through organizational changes
- Develop expertise in QuartzBio products and services
- Identify opportunities for account growth and revenue
🔍 Requirements
- Bachelor's degree in a related field; MBA or advanced degree preferred
- Minimum 8 years of relevant experience in customer success, solution delivery or customer-facing consulting
- 3 years experience with SaaS or PaaS solutions
✨ Benefits
- Competitive salary
- Discretionary annual bonus
- Health insurance
- Paid time off
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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