Customer Service Agent at Newrich Network
Newrich Network is seeking a Customer Service Agent to handle support tickets for digital platforms. The individual will be a part of a growing startup and will report to the Customer Success Manager.
12K - 15K USD / YEAR
Remote
Mexico
Full Time
✅ Pros
- 💰 Salary ranges from 12,000 to 15,000 USD
- 💼 Opportunity to get in on the ground floor of a growing startup
- 🌐 Chance to influence the company's customer success strategies
⛔ Cons
- 🕗 It can be challenging balancing both commercial and experiential priorities
- 💻 May face user issues and bugs in the platform
- 🎯 High accountability as your primary goal is satisfying the customers' needs
🔧 Skills
Customer Support
Ticket Tracking
Billing and Transaction processing
Efficient and professional problem resolution
Friendly communication
Timely follow-up
Ability to educate customers on product
🗣️ Impact
As a Customer Service Agent, you will have the opportunity to shape a growing business, ensuring a top-class experience for customers, which is crucial for the company's growth. You'll be part of a passionate team in a thriving market.
👉 Responsibilities
- Respond promptly and accurately to customer inquiries
- Track bugs and issues in our platform
- Perform billing duties, including customer transactions and refunds
- Update customer databases, including contact details and billing information
🔍 Requirements
- Experience in customer support
- Knowledge in ticket tracking support application
- Ability to communicate user issues to QA team
✨ Benefits
- Details available at newrich.com/careers
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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