Risk UX Specialist II at Mercury
Join Mercury, a leading fintech company, as a Risk User Experience Specialist. You'll play a vital role in managing risk and ensuring top-notch user experiences, while also getting the opportunity to shape our risk procedures and processes.
82K - 107K USD / YEAR
Remote
Canada
United States
Full Time
✅ Pros
- Competitive salary 💰
- Equity options 📈
- Excellent benefits package 🏥
⛔ Cons
- Requires deep understanding of banking system 🧐
- High volume of work and need for constant attention to detail 😓
- Physical presence in office needed 🏢
🔧 Skills
Experience in banking, fintech, or other financial services
Experience in the risk space
Knowledge of banking products such as ACH, International Wires, SWIFT, checks, and debit cards
Excellent communication skills
Ability to manage relationships with confidence and kindness
Problem-solving skills
Ability to prioritize tasks and track follow-ups
🗣️ Impact
Your contributions will directly affect user experiences, risk management, as well as the integrity and efficiency of Mercury's services. This role offers a chance to build a career in the exciting fintech industry.
👉 Responsibilities
- Respond to limit request increases from high and moderate risk users
- Manage a high-volume caseload within service level agreements
- Respond to Risk support requests in the mailbox and Slack channels
- Document rationale for risk decisions
✨ Benefits
- Competitive base salary
- Equity (stock options)
- Benefits package
- Career progression opportunities
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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