Remote Quality Assurance Associate with Chinese (Mid Level) at Keywords Studios Plc
This is an opportunity to join our team as a Quality Assurance Associate, tasked with evaluating ticket samples and ensuring adherence to quality standards. You'll have the chance to make this task your own, potentially gaining increased responsibility and autonomy.
Remote
Taiwan
Full Time
✅ Pros
- Opportunity to join a global team of over 12,000 professionals 🌍
- Potential for increased responsibility and autonomy 🚀
- Fully online and remote recruitment process 🏠
⛔ Cons
- Requires advanced English and Chinese language skills 📚
- Requires proficiency in Excel and strong analytical abilities 📊
- Must be able to deliver professional feedback (a skill not everyone possesses!) 🗣️
🔧 Skills
Proficiency in Excel with excellent analytical abilities
Hands-on experience in Quality Assurance
Advanced English and Chinese language skills
Assertiveness and can-do attitude
Excellent communication skills, maintaining objectivity and impartiality
Attention to detail
Effective task prioritization skills
English (C1-C2 level)
Chinese (Fully Proficient)
🗣️ Impact
As part of our mission to reshape how players interact with their favorite games, your role will directly contribute to building engaging player communities and offering outstanding experiences. You'll have the chance to make a real difference in a rapidly growing service line at Keywords Studios.
👉 Responsibilities
- Evaluate ticket samples to ensure quality standards
- Provide helpful feedback and coaching to agents
- Assist with linguistic checks on audited tickets
- Participate in building high quality standards for customer service
🔍 Requirements
- 4-year course or college level with experience in a similar capacity
- Relevant background in Customer Support roles
- Ability to work autonomously and collaboratively within a team setting
✨ Benefits
- Become part of a global community of gaming professionals
- Receive individual review and feedback from our recruitment team
- Possibility of increased responsibility and autonomy
- Fully online and remote recruitment process
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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