Mid-Level Technical Support Engineer at Intradiem
The Technical Support Engineer at Intradiem will provide software and system support to customers, delivering solutions and resolving technical issues.
Remote
United States
Full Time
✅ Pros
- 🚀 Revolutionary culture - leave the world a better place!
- 💼 Transparent leadership and growth opportunities
- 😊 'People-first' approach
⛔ Cons
- ⏰ Saturday - Wednesday 7AM - 4PM EST shift
- 💻 Needs strong systems administration experience in Windows operating systems
- ✈️ Some travel required
🔧 Skills
Systems administration experience in Windows operating systems
Strong problem solving skills within a technical environment
Experience with Salesforce or other comparable CRM
Experience in SAAS support, Microsoft SQL Server, creating SQL Queries
Exceptional communicator
Customer-focused and service-oriented
Able to thrive in a team environment
Sense of urgency to serve and contribute to customer success
🗣️ Impact
Your role is essential to maintaining customer satisfaction and service levels. Your efforts will contribute to saving customers tens of millions each year.
👉 Responsibilities
- Proactively communicate and document issue status to internal teams and customers
- Manage issues using standard tools such as Salesforce and Jira
- Apply technical expertise, product knowledge, and problem-solving skills to resolve customer reported problems
- Provide excellent customer support while troubleshooting technical issues via phone, web-based tools and email
🔍 Requirements
- Must be legally authorized to work in the United States
- May need to travel to internal in-person company events 3-4 times per year
- Verification of identity and employment eligibility will be required during onboarding
✨ Benefits
- A culture of transparency and growth
- Opportunities to contribute to people and communities
- A 'people-first', family-first culture
- Opportunity to work with a revolutionary, AI-powered solution
About Intradiem
Intradiem is a globally recognized leader in providing intelligent automation solutions for call center workforce management. Our award-winning AI-powered productivity solution seamlessly integrates with call center and workforce management software to drive savings, productivity, and engagement for customer service teams. Whether your agents are working from home or in a contact center, Intradiem's solutions are designed to address operational challenges and enhance the overall customer experience.
Our platform processes massive volumes of data in real-time and takes immediate action based on defined rules, empowering managers to make informed decisions that improve efficiency and agent engagement. Recognized by Frost & Sullivan for our superior automation solutions in the workforce engagement and intelligent automation industry, Intradiem is committed to innovation and excellence in helping companies create a stronger, more flexible workforce and improve their bottom line.
With a proven track record of saving companies tens of millions annually, Intradiem offers a SaaS-based platform with a strong and unique financial profile. Whether you are looking to reduce operating costs, increase productivity, or enhance agent engagement, Intradiem's call center workforce management software is the solution for you. Let Intradiem help you unlock the full potential of your customer service team and drive success for your business.
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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