Senior Manager, Member Support (Office-based) at Hotel Engine
Join the Member Support team at Hotel Engine, a Denver-based travel tech company. As Manager, you'll lead a team of 12-15 associates, ensuring top quality customer service and managing performance. You'll also collaborate with various internal departments to improve customer experience.
70K - 85K USD / YEAR
Remote
Full Time
✅ Pros
- $70,000-$85,000 base salary 💰
- Fast-growing company 🚀
- Best Place to Work 4 years in a row 🏆
⛔ Cons
- Office-based, not remote ❌💻
- High level of accountability 🎯
- Challenging conversations needed 👥
🔧 Skills
Team management
Performance monitoring
Coaching and development
Cross-functional collaboration
Leadership
Excellent communication
Problem-solving
Creativity
English
🗣️ Impact
Make a real difference in a rapidly growing company, recognized as a Best Place to Work by Built In Colorado. Your role will help shape the customer service experience and contribute to the success of the business.
👉 Responsibilities
- Manage a team of 12-15 Member Support associates
- Ensure high-quality customer service
- Coach team towards achieving KPI targets
- Collaborate with various internal departments
🔍 Requirements
- 3-5 years experience leading Support teams
- Excellent written & verbal communication skills
- Quick learner with ability to multitask
✨ Benefits
- Competitive base salaries
- Annual performance bonuses
- Insurance benefits, 401(k) plan
- Unlimited PTO, paid volunteer days
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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