Junior Contact Center Representative - Office Based at FirstBank
FirstBank is seeking a Contact Center Representative to work in a fast-paced call center environment, focusing on either general customer service or online banking support. You will assist customers with a variety of banking questions over the telephone.
40K - 40K USD / YEAR
Remote
United States
Full Time
✅ Pros
- 💰 Salary Range $20.00 Per Hour
- 📈 Ample opportunity for growth
- 👫 Great team culture
⛔ Cons
- ⏰ Swing shift starting between 12:00 PM - 3:00 PM
- 🏢 No fully remote positions
- 📚 Requires a training period
🔧 Skills
Working knowledge of call center environment
Ability to solve general problems
Understanding of FBSS departments and branch operations
Ability to navigate seamlessly between multiple FirstBank programs and systems
Good verbal and written communication skills
Ability to work in a fast paced team environment
Efficient, friendly and professional manner
Ability to research and pinpoint resolutions to customer issues
🗣️ Impact
Being a Contact Center Representative at FirstBank means being a part of a team that values diversity, equity, and inclusion. By joining our team, you get the opportunity to foster a sense of belonging within our diverse workforce and assist our customers in their banking needs.
👉 Responsibilities
- Assist customers with general banking or FirstBank product and service questions over the phone
- Develop and maintain a general working knowledge of all bank products and services
- Research customer issues and concerns across various products and services
- Collaborate with other FBSS departments and branch operations
🔍 Requirements
- Entry-level job with little or no prior relevant work experience in the function
- Must be able to exchange accurate information
- Training M-F 8:30 AM - 5:00 PM for first 4 - 6 weeks
✨ Benefits
- Paid Time Off/paid leave programs
- 401K/Employee Stock Ownership
- Healthcare (United Healthcare medical, MetLife dental, VSP vision)
- Employee tuition reimbursement
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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