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Remote Mid-Level Technical Support Specialist at Degreed

As a Technical Support Specialist at Degreed, you'll be the superhero solving technical issues for clients and end-users while providing an excellent customer experience.
50K - 67K USD / YEAR
Remote
United States
Full Time

✅ Pros

  • 💰 Competitive salary range: $50,000 - $67,000.
  • 🏠 100% remote work.
  • 📚 $1,200 yearly education benefit.

⛔ Cons

  • 🔄 Potential rotating weekend shifts.
  • ⏱️ Need to accommodate West Coast working hours.

🔧 Skills

Experience in technical customer service/support or help desk support.
Knowledge of web troubleshooting and SaaS applications.
Understanding of API interfaces, SSO, and FTP troubleshooting.
Excellent listener with strong written and verbal communication skills.
Adept at translating technical concepts to a non-technical audience.
Excellent problem-solving skills.
Can work independently and within a team.
Professional fluency in English and French.

🗣️ Impact

Your role will be key in enhancing the client experience and retention. You'll be part of shaping the future of learning and building the next generation of global expertise.

👉 Responsibilities

  • Provide technical support to clients via various platforms.
  • Document all technical issues and solutions.
  • Analyze, research, and implement solutions for client issues.
  • Stay updated with product developments and best practices.

🔍 Requirements

  • Ability to work rotating weekend shifts as needed.
  • Experience in technical customer service/support or help desk support.
  • Ability to work 9am-6pm PST to cover West Coast.

✨ Benefits

  • Comprehensive health, dental, and vision plans.
  • Employer-paid life insurance and disability.
  • Generous Parental Leave.
  • Unlimited Paid Time Off and 5 sick days per year.

About Degreed

Degreed is a leading learning and upskilling platform that is dedicated to empowering individuals and organizations to continuously acquire new skills and knowledge. With a mission to unlock the full potential of every learner, Degreed offers a comprehensive solution for personal and professional development. As a learning platform, Degreed stands out with its vast library of courses, articles, books, videos, and other learning resources from renowned providers across various fields. This extensive collection allows users to explore and access a wide range of resources, enabling them to expand their knowledge and stay up-to-date with the latest trends and developments in their industry. What sets Degreed apart is its personalized learning experience. Leveraging advanced algorithms and machine learning, the platform understands each user's unique learning preferences, goals, and expertise. With this information, Degreed curates personalized learning pathways tailored to the individual's needs, allowing them to learn at their own pace and in their preferred style. In addition to catering to individual learners, Degreed also offers enterprise solutions for organizations looking to upskill their workforce. These solutions include tools for tracking employee progress, measuring skill proficiency, and identifying skill gaps within the organization. By aligning learning and development initiatives with business objectives, Degreed helps companies create a culture of continuous learning, driving employee engagement and retention. Degreed goes beyond just providing learning resources and tools. The platform also offers a robust analytics dashboard that provides insights into the learning activities and outcomes of both individuals and organizations. This data-driven approach allows users to track their learning progress, identify areas for improvement, and showcase their newly acquired skills to potential employers or clients. Overall, Degreed is revolutionizing the way individuals and organizations approach learning and upskilling. With its comprehensive learning platform, personalized pathways, and analytics-driven insights, Degreed empowers learners of all levels to stay ahead in an ever-evolving world.

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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