Senior Product Manager (Remote) at Coinbase
As a Senior Product Manager at Coinbase, you'll lead the charge in enhancing our customer support experience. You'll develop the product strategy for optimizing customer interactions, drive the roadmap for our customer support products, and collaborate with various teams to streamline operations and improve customer wait times.
Remote
India
Full Time
✅ Pros
- Work on cutting-edge tech like DeFi, NFTs, DAOs, and Web 3.0 🚀
- Work from anywhere in the world 🌍
- Get to be a part of a dynamic, mission-oriented team 💪
⛔ Cons
- Crypto industry can be unpredictable, so priorities can shift quickly ⏱️
- Fast-paced environment might not be for everyone 🏎️
- High expectations and tight timelines can be challenging ⏰
🔧 Skills
Product management
Understanding of Machine Learning/LLMs
Analytical and problem-solving skills
Ability to lead complex product initiatives
Excellent communication and collaboration skills
Active listener and open to feedback
Ability to mentor junior PMs
Passionate about creating exceptional customer experiences
🗣️ Impact
Your role will be instrumental in shaping the future of finance and Web3 for users globally. By leveraging Machine Learning and Language Models, you'll drive significant improvements in customer support and contribute to the success of our mission-focused approach.
👉 Responsibilities
- Lead product strategy for optimizing customer interactions
- Drive the roadmap for customer support products
- Collaborate with cross-functional teams to improve processes
- Conduct user research and track key metrics
🔍 Requirements
- 8+ years of product management experience
- Strong understanding of Machine Learning/LLMs
- Ability to work with cross-functional teams
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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