Remote Senior Customer Operations Team Leader at Clipboard Health
Clipboard Health is seeking a capable Customer Operations Team Leader. The core tasks revolve around monitoring agent performance, coaching, handling customer disputes, and ensuring team adherence to productivity schedules.
Remote
Full Time
✅ Pros
- 💻 Opportunity to work remotely
- 📈 Fast-growing, post-Series C startup
- 🌍 Diverse and inclusive company with a global, remote team
⛔ Cons
- ⏰ Weekend shifts might be necessary
- 🌍 Timezone overlap with EST/PST required
- 🕵️♀️ Constant monitoring and coaching of team members
🔧 Skills
Experience in coaching
Experience in customer service
Familiarity with tools like Zendesk, Metabase, and Five9
Excellent coaching skills
Ability to handle challenging customer issues
Strong communication and feedback skills
🗣️ Impact
You'll be a crucial part of a mission-driven health tech startup aimed at enhancing financial opportunities and career growth for healthcare professionals. Apart from improving the lives of countless professionals, you'll also help the company meet their talent needs efficiently and timely.
👉 Responsibilities
- Monitor agent performance and maintain assurance scores above 90%
- Provide coaching to agents based on several feedback points
- Handle escalated customer disputes
- Ensure team's adherence to productivity schedules
🔍 Requirements
- Stable power and internet connection
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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