Remote Mid-Level Customer Service Representative (English) at Binance
Join Binance as a Customer Service Representative where you'll be responding to customer queries, handling complaints, and supporting other business units. You'll be part of a fast-paced, mission-driven organization that aims to accelerate cryptocurrency adoption.
Remote
Colombia
Full Time
✅ Pros
- 🌍 Work in a global organization
- 💰 Competitive salary
- ⏰ Flexible working hours
⛔ Cons
- 🌙 Might need to work night shifts
- 🔁 May involve ad hoc tasks
- 💻 Requires professional experience with cryptocurrency
🔧 Skills
Customer service experience
Documentation skills
Proficiency in English
Knowledge of cryptocurrency
Team work spirit
Ability to work under pressure
Strong communication skills
High level of honesty and integrity
English
🗣️ Impact
Binance is a global leader in the blockchain ecosystem providing significant career advancement opportunities. You'll have a chance to shape the future of cryptocurrency exchange by providing top-notch customer service.
👉 Responsibilities
- Provide 24/7 online inquiry and email reply services
- Handle customer inquiries, advice, and suggestions via email or online tools
- Support business units, document customer requests and provide feedback
- Manage customer complaints and special cases
🔍 Requirements
- Bachelor degree
- Minimum 1 year experience in customer service, preferably in finance or E-commerce
- Proficiency in English
✨ Benefits
- Career development opportunities
- Work alongside diverse, world-class talent
- Flexible working hours
- Competitive salary
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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