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Senior Tech Customer Support Specialist (Hybrid) at Yodeck

Tech Customer Support Specialist at Yodeck, a SaaS company disrupting the digital signage industry, will provide customer assistance, handle inquiries, troubleshoot technical issues, and contribute to product testing and knowledge sharing
Full Time

✅ Pros

  • Competitive salary 💰
  • Stock Option plan 📈
  • Flexible working arrangements 🛋

⛔ Cons

  • Shift work may be required ⏰
  • No live phone-based support 📞
  • 90% of inquiries from US, Canada 💼

🔧 Skills

Linux administration
Software development
Web technologies
Technical product support
Working independently
Problem solving

🗣️ Impact

As part of a leading digital signage SaaS platform, you'll have the chance to interact with customers globally, solve complex issues, and contribute to the growth and innovation of the company

👉 Responsibilities

  • Handle inquiries via chat or email
  • Provide remote assistance to customers
  • Provide mentoring on technical issues
  • Create technical content for knowledge sharing

🔍 Requirements

  • Knowledge of Linux administration and networking
  • Fluent in English
  • Technical background (Degree in computer science/ equivalent)

✨ Benefits

  • Company-wide bonus scheme
  • Office gym, nutritionist, and meal vouchers
  • Individual training budget
  • Private medical insurance plan

Application process

10 min
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