Remote Customer Success Manager at Vidyard
Vidyard is seeking a Customer Success Manager to join their remote team in Canada. The role involves managing relationships with key accounts, ensuring customers get the full value of the Vidyard platform, and acting as the customer advocate.
Remote
Canada
Full Time
✅ Pros
- 😎 Remote role
- 💰 Competitive pay
- 🏖️ Unlimited vacation
⛔ Cons
- 🔍 May require managing multiple projects at once
- ⚙️ Technical understanding of Vidyard product needed
- 🏢 Mostly remote, but occasional in-person meetings/events
🔧 Skills
Experience in a B2B SaaS environment
Ability to discuss business needs and goals with all levels of customers
Experience managing relationships with multiple enterprise level accounts
Understanding of Vidyard product
Excellent problem-solving skills
High degree of resourcefulness, flexibility, and adaptability
Excellent verbal, written and interpersonal communication skills
Ability to work collaboratively with other departments
🗣️ Impact
This role can greatly influence the customer experience and satisfaction by addressing their needs and ensuring they get the most out of the Vidyard platform. It offers career progression along individual contributor or leadership paths.
👉 Responsibilities
- Assist with Vidyard's implementation for new customers
- Assess health of customer accounts and highlight opportunities for growth
- Serve as the customer advocate and pass product feedback to the development team
- Problem-solve complex customer needs
🔍 Requirements
- 3+ years experience in a customer success or account management role
- Previous experience in a B2B SaaS environment
- Ability to learn quickly in a fast paced environment and balance multiple projects
✨ Benefits
- Comprehensive, flexible benefits from day one
- Wellness allowance
- $1,500/year for mental health coverage
- RRSP match
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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