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Remote Mid-Level Customer Success Manager at Vidyard

We're looking for a Customer Success Manager to join Vidyard, a company dedicated to making life easier for sellers, marketers, and corporate communicators. In this role, you'll be the main point of contact for our customers and ensure they're getting the most out of our platform.
Full Time

✅ Pros

  • Competitive pay 💰
  • Wellness allowance for your well-being 🧘‍♀️
  • Unlimited vacation and flexibility to work from where you thrive 👩‍💻

⛔ Cons

  • Occasional in-person meetings/events 🚗
  • Some tasks might be challenging due to the wide range of customers 🌐
  • Quick learning in a fast paced environment required ⏱️

🔧 Skills

Experience in a customer success or account management role
Knowledge of Vidyard, G Suite, Salesforce, Totango, Gong, Looker
Experience managing relationships with multiple enterprise level accounts
Excellent problem solving skills
High degree of resourcefulness, flexibility and adaptability
Excellent verbal, written and interpersonal communication skills

🗣️ Impact

Your work will make a huge difference to our customers' experience, helping enterprises from startups to industry giants maximize the value they get from our platform. This is a chance to progress your career with a company that values resourcefulness and adaptability.

👉 Responsibilities

  • Assist with the implementation of Vidyard for new customers
  • Regularly assess the health of customer accounts
  • Serve as the customer advocate
  • Help create, manage and implement customer success initiatives

🔍 Requirements

  • Must have 3+ years experience in a customer success or account management role
  • Preferred: Previous experience in a B2B SaaS environment
  • Must have the ability to learn quickly in a fast paced environment and balance multiple projects

✨ Benefits

  • Comprehensive, flexible benefits on day one
  • $1,500/year for mental health coverage
  • Access to Inkblot, a digital mental health platform
  • Home office stipend

Application process

10 min
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