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Senior Customer Success Manager - Remote at UserTesting

UserTesting is seeking a Customer Success Manager to help our largest customers maximize value from our platform and services. This includes creating and maintaining successful partnerships, helping solve business challenges, and communicating customer needs within our organization.
United States
Full Time

✅ Pros

  • Become a part of a team transforming customer understanding 🚀
  • Get the opportunity to work with some of the largest global accounts 💼
  • Work from anywhere in the west coast 🏖️

⛔ Cons

  • You might have to juggle multiple tasks and responsibilities 🤹
  • Might have to adjust to different time zones for global accounts ⏰
  • Requires solid experience in customer success 💼

🔧 Skills

Experience in Customer Success, Account Management, or Solutions Consulting
Experience with SaaS (UX Research, Analytics, Data Visualization preferred)
Knowledge of User Experience (UX) and Customer Experience (CX) principles
Ability to manage projects and priorities effectively
Ability to work cross-functionally in a high-growth environment
Strong communication and presentation skills

🗣️ Impact

You'll be empowering organizations to discover the human side of business, transforming how they work, collaborate, innovate, and bring new products and experiences to market. Be a part of a passionate group transforming how companies understand their customers.

👉 Responsibilities

  • Serve as a trusted advisor to our largest customers, providing recommendations and best practices on how to utilize our product to its fullest
  • Manage the end-to-end customer experience from platform adoption to retention
  • Partner with sales to manage account strategy and relationships
  • Implement strategies to ensure our product is effectively utilized within the customer’s organization

🔍 Requirements

  • Experience in customer success, account management, or solutions consulting
  • Experience with SaaS in a customer-facing role across B2B accounts
  • Individuals living on the west coast

✨ Benefits

  • Private Medical, Dental and Vision
  • Flexible Time off
  • 401(k) Retirement Plan
  • Professional Development Stipend

Application process

10 min
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