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VP, Customer Success (Remote, Senior Level) at

As the VP of Customer Success at Unite Us, you will be accountable for the overall satisfaction and engagement of our customers. You will lead a team to strategize on customer engagement, implementation, upsells, and retention. Your role includes collaboration across functions, advocating for the customer, and continuous improvement of our customer experience.
225K - 235K USD / YEAR
United States
Full Time

✅ Pros

  • 💰Competitive salary range of $225k-$235k, plus bonus and incentives
  • 🏠Remote work opportunity
  • 🚀Potential to shape and lead a customer success team

⛔ Cons

  • 🏝️Job might require 10% travel
  • 🔍Extensive background check needed
  • 🎓Continual learning required as the company and its products evolve

🔧 Skills

Experience in leading a Customer Success or Account Management Team
Proven track record with nationwide enterprise clients
Ability to identify opportunities to enhance product and service features
Natural leadership and networking abilities
Excellent problem-solving skills and sense of urgency
Effective communication and persuasion skills

🗣️ Impact

This role provides you with the opportunity to shape the customer success team and contribute towards the growth of the company. Unite Us aims to unlock the potential of every community and you'll play a crucial part in this mission.

👉 Responsibilities

  • Lead the team to ensure customer satisfaction and service excellence
  • Develop and report on customer success KPIs
  • Oversee the customer lifecycle and coordinate resources to retain clients
  • Manage a team of 4 AVPs and 100 relationship managers

🔍 Requirements

  • 10% travel may be required
  • All candidates must pass a background check
  • Salary range is dependent on the candidate's skills, experience, and location

Application process

10 min
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