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Remote Senior Enterprise Program Manager at

Join Twilio as the next Senior Enterprise Program Manager, providing business solutions through real-time communications and data. You'll work with our Account Executives to manage our highest volume senders, ensuring their success. This role is vital for the success of Twilio's customers.
92K - 116K USD / YEAR
United States
Full Time

✅ Pros

  • Competitive pay 💰
  • Remote work 🏠
  • Chance to work with a globally diverse team 🌍

⛔ Cons

  • High pressure environment 😓
  • Requires deep technical knowledge 🧠
  • May have to deal with complex problems 🤔

🔧 Skills

Understanding of email service providers, email marketing platforms, and messaging platforms
Experience in a customer facing role of a technical product
Ability to lead, consult, and build ISVs and enterprise-level accounts
Highly organized and detail oriented
Ability to work well under pressure
Excellent time management skills

🗣️ Impact

Through this role, you'll help shape the way companies and developers build applications and customer experiences. You'll be involved in making sure they use our products in the best way possible.

👉 Responsibilities

  • Learn the ins and outs of the customer's business and email use cases
  • Stay ahead of industry trends relevant to email
  • Develop success plans for customers, outlining critical factors for their email program
  • Work closely with the customer to problem solve when issues arise

🔍 Requirements

  • 4+ years experience in a customer facing role of a highly technical product
  • 2+ years experience with email service providers, email marketing platforms, and messaging platforms
  • 1+ year experience leading, consulting, and building ISVs and enterprise-level accounts

✨ Benefits

  • Generous time-off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program

Application process

10 min
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