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Remote Customer Advisor - Retail at

Tucows is seeking a Customer Advisor who will serve as the first point of contact for customers. The role involves managing customer inquiries and providing solutions related to domain management, hosting, SSL certification, and hosted email needs.
45K - 50K USD / YEAR
Remote
Canada
Full Time

✅ Pros

  • Competitive salary, ranging from $44,820.00 - $49,800.00 💰
  • Remote work: Work from anywhere 🌍
  • Be part of a global team from over 20 countries 🌐

⛔ Cons

  • High-pressure role, dealing with constant customer inquiries 😓
  • Requires ability to work during unconventional hours ⏰
  • Technical understanding of domains, email, SSL, etc. may be required 🤔

🔧 Skills

Customer service skills
Troubleshooting skills
Communication skills
Technical understanding of domains, email, SSL, traceroute, dig, telnet, whois
Highly organized
Quality-minded
Friendly and upbeat
Strong critical thinking skills

🗣️ Impact

Join Tucows, the world’s largest wholesale domain registrar, and help small businesses and entrepreneurs establish their online presence. You'll be aiding in the crucial task of domain management, contributing to the openness and accessibility of the internet.

👉 Responsibilities

  • Directly assist customers and resolve their concerns via Voice, Email, and Chat.
  • Own and document each help request to assist customers and colleagues with future requests.
  • Search knowledgebase and training materials to seek solutions.
  • Communicate effectively with customers of varying skill levels and conversational styles.

🔍 Requirements

  • Ability to work in a fast-paced, customer-centric environment.
  • Ability to flex your working hours - we are a 24x7 team.
  • Understanding of some of the following: domains, email, SSL, traceroute, dig, telnet, whois.

✨ Benefits

  • Flexible work arrangements
  • Fair compensation
  • Generous benefits
  • Inclusive and diverse work environment

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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