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Senior Customer Success Manager (remote) at Syncro

Syncro is looking for a Senior Customer Success Manager to join their team. The role involves building trusted relationships with customers to ensure high satisfaction and increase product adoption. You'll onboard new customers, help them implement and use Syncro technology, and share insights and best practices that drive further platform adoption. As part of this role, you'll work 100% remotely.
85K - 90K USD / YEAR
United States
Full Time

✅ Pros

  • Competitive pay 💰
  • 100% remote role 🏠
  • Part of an inclusive, collaborative culture 🤗

⛔ Cons

  • May require occasional travel to trade shows 🛫
  • Handling up to 200 accounts might be challenging 🤹
  • High level of independence could be a con for those who prefer more guidance 👩‍💻

🔧 Skills

Technical software configuration understanding
Strong knowledge of IT Service Provider market
Experience with Salesforce and/or other CRM software
Ability to build relationships with stakeholders
Strong customer focus and ability to establish trust, respect, and communication
Expert de-escalation skills

🗣️ Impact

As a Senior Customer Success Manager, you will play a pivotal role in enhancing the customer experience and satisfaction. This is your chance to make a significant impact within a thriving industry, all while advancing your career in customer success management.

👉 Responsibilities

  • Onboard new customers and conduct technical walkthroughs
  • Implement and use Syncro technology to achieve customers' desired outcomes
  • Work closely with small business customers to evaluate product usage, satisfaction, and account health
  • Create scalable playbooks and processes for partner interactions

🔍 Requirements

  • Must have 4+ years of experience in a Customer Success or Account Manager role
  • Strong technical acumen to quickly grasp and distinctly explain technological and business concepts
  • Experience with Salesforce and/or other CRM software

✨ Benefits

  • Equity Appreciation Program
  • Unlimited PTO with 2 weeks annual minimum
  • 95% company covered health insurance
  • Up to 6 weeks paid parental leave

About Syncro

Syncro is a leading platform specifically designed to help Managed Service Providers (MSPs) run successful and profitable businesses with ease and efficiency. The platform offers a wide range of tools and features to drive operational efficiencies and insights, including flexible invoicing and payment options, helpdesk support, back-office automation, reporting, and more. With Syncro, MSPs can streamline their operations through a Professional Services Automation (PSA) tool, while also staying on top of client systems with Remote Monitoring and Management (RMM) features. These features include remote monitoring of unlimited PC and Mac assets, automated alert remediation, scripting, patch management, and more. Additionally, Syncro provides remote access capabilities, enabling MSPs to diagnose and resolve client issues without the need for on-site visits. Syncro also offers over 50 integrations with MSP and business tools, further enhancing efficiency for users. The platform has garnered high praise from users, with testimonials highlighting how Syncro has made their businesses easier and more profitable. In addition to its features and integrations, Syncro places a strong emphasis on community and support. The company provides a dedicated Facebook group and community forum where users can ask questions, share ideas, make feature requests, and submit support requests. Syncro prides itself on listening to and developing with its partners, striving to provide a platform that truly meets the needs of MSPs. Syncro is committed to caring about its users and their success, focusing on automation and providing support to its partners. The company is dedicated to treating people fairly in all aspects of its business, from pricing to sales processes to product development. Syncro works tirelessly to deliver the tools and support that MSPs need to thrive. Overall, Syncro is dedicated to helping MSPs grow healthy and profitable businesses, with a genuine mission to make the world a better place for MSPs. The company welcomes feedback and ideas from users, inviting them to share how Syncro can better serve their needs. Syncro is a reliable and innovative partner for MSPs looking to maximize their efficiency and profitability.

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