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Senior Manager, Customer Success (Hybrid/Remote) at Strata Decision Technology

Strata Decision Technology is looking for a Senior Manager, Customer Success to lead customers to maximize the value from Strata’s products and services. This role requires developing strategic relationships, handling large accounts, and delivering a world-class experience to customers.
United States
Full Time

✅ Pros

  • 💼 High-level role with significant impact
  • 🌎 Option for a fully remote work environment
  • 📈 Opportunities for continuous career growth

⛔ Cons

  • 🗂️ Significant responsibility managing large accounts
  • 🕑 Might require dealing with complex situations
  • 🚀 Fast-paced, high-pressure environment

🔧 Skills

Project/account management
Healthcare industry knowledge
SaaS solutions and data visualization tools
Technology experience with Salesforce, Microsoft Excel/PPT/Word
Strong communication
Conflict resolution

🗣️ Impact

As a Senior Manager, you'll pave the way for clients to get the most out of Strata's products and services. You'll get to develop strategies, drive customer engagement, and be the go-to for tackling complex issues. It's not just a job, it's an opportunity to shape the customer experience.

👉 Responsibilities

  • Identify strategic business opportunities and devise tactical plans
  • Monitor account health metrics and proactively improve customer experience
  • Collaborate with teams for account development and service optimization
  • Guide improvements in product/service utilization and drive system adoption

🔍 Requirements

  • 5+ years of experience in project/account management roles
  • 10+ years of experience in healthcare (provider, payor, healthcare IT)
  • Experience with Software as a Service (SaaS) solutions and data visualization tools

✨ Benefits

  • Equitable compensation practices
  • Annual bonus based on individual and company performance
  • Inclusive, diverse, and growth-focused work culture
  • Flexibility to work from home

About Strata Decision Technology

Strata Decision Technology is a leading provider of financial performance platforms for the healthcare industry, offering a comprehensive platform of software and service solutions for financial analytics, planning, and performance. With a reputation for excellence, Strata has been ranked #1 in KLAS for 17 consecutive years and has been awarded the prestigious "Best in KLAS" for Decision Support and Financial Planning & Analysis. With a network of over 400 health systems and 2,000 hospitals, Strata is dedicated to helping healthcare providers analyze, plan, and perform to reduce the cost of care and improve their community's well-being. The company's platform includes advanced analytics tools like StrataSphere® and Data Studio, empowering healthcare organizations to make informed financial decisions and drive operational efficiency. In addition to its software solutions, Strata also offers services like Enterprise Cost Manager, Strategic Product Budgeting, and Contract Modeling. The company is committed to innovation and customer service, helping healthcare providers navigate the complex financial landscape and achieve their financial goals. With a focus on creating strong partnerships with clients and a mission to make healthcare more affordable, Strata is dedicated to making a positive impact on the healthcare industry.

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