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Manager, Customer Success (senior, remote) at Squarespace

This job involves leading the Customer Success team at Squarespace. You will create strategies to boost customer success and engagement, oversee team operations, and work to increase revenue by promoting product engagement.
102K - 174K USD / YEAR
United States
Full Time

โœ… Pros

  • ๐Ÿ’ฐ Competitive salary range: $102,000 - $173,500 USD
  • ๐ŸŒŽ Fully remote role
  • ๐Ÿ“ˆ Opportunity for impactful work

โ›” Cons

  • ๐Ÿงฎ Sales operation and process streamlining experience is a plus, not a must
  • ๐Ÿš€ Fast-paced work environment might be stressful for some
  • โฐ 24/7 operation might require flexibility

๐Ÿ”ง Skills

Experience in Customer Success management
Ability to develop and implement strategies
Proficiency in analyzing customer data and tracking performance
Excellent communication skills
Problem solving skills
Ability to delegate and plan effectively

๐Ÿ—ฃ๏ธ Impact

Your role will directly influence the success of our customers and the growth of our company. You will not only help entrepreneurs stand out, but also build a high-performance team culture to meet company objectives.

๐Ÿ‘‰ Responsibilities

  • Manage and oversee the operations for a team of Customer Success Team Leads and Specialists
  • Develop and implement strategies to promote customer success and engagement
  • Partner with the Analytics team to build KPIs and prepare performance reports
  • Create a compensation plan to incentivize specialists to upsell and cross-sell

๐Ÿ” Requirements

  • 5+ years of Customer Success experience
  • 2+ years of experience managing a Customer Success team
  • Experience developing strategies and tracking their delivery

โœจ Benefits

  • Choice between medical plans with an option for 100% covered premiums
  • Retirement benefits with employer match
  • Flexible paid time off
  • Education reimbursement

About Squarespace

Squarespace is a comprehensive website building platform that caters to both individual and business users. It offers a range of website templates, customization options, and e-commerce features to enable users to create professional and effective online presences. Whether you are looking to showcase your portfolio, sell products, or promote your brand, Squarespace has all the tools you need to succeed.

Application process

10 min
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Complete short assessments
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