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Product Support Engineer at Soroco

Soroco is looking for a motivated Software Engineer to join the Product Support team, to assist with technical issues, troubleshoot product-related problems, and ensure customer satisfaction.
Full Time

✅ Pros

  • 💼 Opportunity to work with a dynamic team
  • 🌍 Working with Global companies
  • 🚀 Growth and learning opportunities

⛔ Cons

  • 💻 No mention of remote work option
  • 🌙 Requires shift work
  • ⌛ May need to manage multiple priorities

🔧 Skills

Troubleshooting and problem-solving
Experience with SQL databases
Knowledge of scripting languages like shell script and python
Knowledge of k8s
Excellent communication skills
Customer-focused mindset
Ability to work independently and in a team
Strong organizational skills

🗣️ Impact

Your role will be essential in diagnosing product issues, collaborating with teams to resolve technical problems, and improving product usability based on customer feedback. Your work will directly impact customer experiences and satisfaction.

👉 Responsibilities

  • Diagnose and troubleshoot product issues
  • Collaborate with teams to resolve technical problems
  • Document and track customer reported issues
  • Improve product usability based on customer feedback

🔍 Requirements

  • 1-3 years experience in a technical support role
  • Experience with SQL databases and query languages
  • Willingness to work in different shifts on a rotation basis

Application process

10 min
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