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Mid-level Customer Enablement Specialist - US (Flexible Location) at SORACOM

Join us at SORACOM as a Customer Enablement Specialist to ensure our clients are off to a flying start with our tech. You'll be the main player in the onboarding process, making sure they're well-equipped and satisfied with our services.
United States
Full Time

✅ Pros

  • 💼 Flexible work environment and hours!
  • 💸 Skills-based promotion!
  • 💡 An opportunity to learn more in 6 months than in several years elsewhere!

⛔ Cons

  • 🌍 You might need to work across different time zones.
  • ⚖️ 25% travel requirement might be a bit heavy.
  • 🔄 Fast-paced environment may require quick decision-making.

🔧 Skills

Customer service or support experience
Ability to comprehend and explain complex concepts
Experience with CRM software and customer success tools preferred
Exceptional verbal and written communication skills
Strong relationship-building capabilities
Comfortable with ambiguity and quick decision-making
Effective at leading and influencing virtual teams
Spanish (Bonus)

🗣️ Impact

You have the power to shape the world and your career by helping our customers use our innovative IoT solutions effectively. You'll play a critical role in ensuring their long-term success, and in turn, ours.

👉 Responsibilities

  • Deliver accurate customer agreements in a timely manner.
  • Facilitate seamless onboarding process for new customers.
  • Develop and maintain onboarding materials tailored to different customer segments.
  • Collaborate with sales, product and support teams to ensure a cohesive customer experience.

🔍 Requirements

  • 3-5 years of experience in customer service or support roles.
  • Ability to quickly grasp and explain complex concepts clearly.
  • Ability to travel up to 25% of the time.

✨ Benefits

  • Flexible work environment and hours
  • Technology budget for up-to-date tools
  • Skills-based promotion
  • Rewarding culture with a diverse, top-notch global team


SORACOM is a leading IoT connectivity platform built for the cloud, providing reliable cellular data network services for deploying smart products globally. With a focus on multi-carrier and multi-country capabilities, SORACOM offers seamless connectivity for IoT devices over various networks, including cellular, Wi-Fi, Ethernet, Sigfox, and satellite. Trusted by over 20,000 customers, SORACOM is the go-to solution for businesses looking to securely connect and authenticate IoT devices on a global scale. The platform allows users to access cellular connectivity in over 150 countries, connect devices using standard internet connections, and manage devices over Sigfox, all from a single user console. SORACOM's suite of IoT products includes SIM lifecycle management, event handler automations, serverless data storage, powerful APIs, protocol conversion services, data visualization tools, and remote device access for maintenance tasks. With a focus on empowering businesses to innovate and scale their smart product deployments, SORACOM offers a comprehensive IoT connectivity solution that ensures maximum security and efficiency. Whether you are looking to create a private IoT network, access detailed documentation and example code, or arrange a consultation with IoT experts, SORACOM has everything you need to succeed in the world of IoT technology.

Application process

10 min
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