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Senior Customer Success Manager at solo.io

As a Customer Success Manager at solo.io, your role is to develop strong customer relations, accelerate product adoption, and minimize customer churn. You'll be the customer's advocate and work closely with them from onboarding to growth. You'll also coordinate with solo.io's field and engineering teams to solve complex situations.
United States
Full Time

✅ Pros

  • Opportunity to work with a billion dollar company 💰
  • Work with some of the largest customers around the globe 🌍
  • Be part of the fast-paced, innovative, and collaborative culture of Solo.io 👥

⛔ Cons

  • Potential high-pressure situations dealing with enterprise clients 😰
  • Fast-paced work environment could mean constant changes 🔄

🔧 Skills

Experience in customer success or account management
Ability to manage critical customer situations
Comfortable adapting to fast-paced product changes
Ability to build strong customer relationships
Excellent communication skills to align activities with customer's business outcomes
Calm, compassionate, and professional in handling situations

🗣️ Impact

You'll be integral in building bridges between the company and its clients, ensuring clients realise the full potential of solo.io's product portfolio. Your role will be pivotal in retaining and growing the customer base, thus shaping the future trajectory of solo.io.

👉 Responsibilities

  • Building strong customer relationships to align Solo's activities with customer's desired outcomes.
  • Developing success plans based on customer's business goals.
  • Accelerating product adoption while minimizing customer churn.
  • Managing multiple issues and coordinating resources to resolve customer challenges efficiently.

🔍 Requirements

  • 4+ years of customer success or account management experience within enterprise software industry.
  • Advanced ability to handle critical customer situations with compassion and professionalism.
  • Comfortable adapting to fast-paced changes in Solo.io products and related technologies.

✨ Benefits

  • Work with one of the industry-leading API and Service Mesh Management Platforms
  • Participate in delivering technological innovations and solutions
  • Be a part of a company that values diversity and inclusivity
  • Opportunity to grow alongside the company and its customers

About solo.io

Solo.io is a premier provider of secure, scalable, and simplified cloud networking and security solutions, catering specifically to AWS EKS customers. Our focus on delivering highly scalable service mesh and API gateway solutions allows our customers to stand out with innovative digital experiences. Our flagship products, Gloo Portal and Backstage, are designed to empower developers by providing them with the tools and resources needed to excel in their roles. With a commitment to enabling seamless connectivity across hybrid and multi-cloud environments, Solo.io specializes in Zero-Trust security for APIs and microservices, offering advanced authentication, mTLS encryption, and centralized policy management. Our platform also accelerates cloud-native app development through full developer observability, distributed logs, and application policies, as well as DevOps agility with automation and GitOps. Built on leading technologies such as Kubernetes, Istio, Envoy, GraphQL, and Cilium, Solo.io's cloud-native application networking platform is at the forefront of modern architecture, innovation, and integrations. Our solutions include a Kubernetes-native API gateway, highly scalable infrastructure, and industry-standard Istio service mesh management. At Solo.io, we are committed to providing cutting-edge solutions that help customers streamline their cloud networking and security operations, enabling them to stay ahead in today's rapidly evolving digital landscape. Trust Solo.io to secure, scale, and simplify your cloud networking and security needs with confidence and ease.

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