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Customer Success Manager, LATAM - Mid level at

Join SecurityScorecard as a Customer Success Manager for LATAM. You will guide and support customers, ensuring they get the most out of our products and services. You'll oversee customer onboarding, manage relationships, address issues, and identify upsell opportunities. You'll also provide valuable feedback to our product team.
Full Time

✅ Pros

  • Competitive salary 💰
  • Unlimited PTO 🏖️
  • Parental leave 👶
  • Tuition reimbursement 🎓

🔧 Skills

Understanding of product features and benefits
Ability to identify and solve technical issues
Familiarity with Salesforce, Clari, and GainSight
Excellent communication skills
Strong problem-solving ability
Detail-oriented and organized

🗣️ Impact

SecurityScorecard is a global leader in cybersecurity ratings. As a part of our team, you will have a hand in shaping the cybersecurity landscape, helping organizations to discover and fix their cybersecurity risks. In addition, you will play a key role in meeting our customers' needs, contributing to their success and ours.

👉 Responsibilities

  • Guide customers through onboarding and product adoption
  • Build and maintain customer relationships
  • Address customer issues and provide support
  • Identify upsell opportunities and assist in renewing contracts

🔍 Requirements

  • Bachelor's degree in a relevant field or equivalent experience
  • 3+ years of experience in a customer-facing role
  • Must be bilingual in English, Portuguese, and Spanish

✨ Benefits

  • Competitive salary
  • Unlimited PTO
  • Parental leave
  • Tuition reimbursement

About SecurityScorecard

SecurityScorecard is a leading company in the field of security ratings, response, and resilience. They specialize in helping organizations assess and manage their cybersecurity risks. Trust is at the core of their values, and they provide instant insights into trusted parties, cyber risks, and contacts for incidents. Recognizing the importance of collaboration in the face of cyber threats, SecurityScorecard offers resources to assist security professionals in taking immediate action and preventing data loss. They also address vulnerabilities to mitigate risks and ensure effective handling of security incidents through the right incident response team. In addition, SecurityScorecard offers a free service that allows organizations to claim, improve, and monitor their security scorecard. This service helps identify vulnerabilities and create a plan for continuous improvement. Users can easily start with a free account and receive suggested improvements to enhance their security posture. As a globally recognized trusted company, SecurityScorecard provides a holistic view of an organization's cybersecurity posture through their security ratings. These ratings have various applications, including risk and compliance monitoring, M&A due diligence, cyber insurance underwriting, data enrichment, and executive-level reporting. Regardless of the industry, organizations can proactively build a more secure ecosystem, mitigate cyber risks, eliminate vulnerabilities, and meet compliance standards. SecurityScorecard aims to demystify security ratings and provide organizations with actionable insights to enhance their security posture. Their objective data collection ensures accuracy, enabling organizations to identify investment opportunities and areas for improvement. By partnering with SecurityScorecard, organizations can increase their cyber resilience and trust that they are utilizing the industry-standard for measuring cyber risk. The company's years of recognition and awards demonstrate their expertise and commitment to making the world a safer place.

Application process

10 min
Enter basic info about yourself
Complete short assessments
Send an application and get free feedback about your personality

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