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Senior Strategic Program Manager - Customer Success (Office-Based) at Samsara

As a Strategic Program Manager at Samsara, you'll be the transformational champ of our Customer Success team, leading large-scale initiatives, streamlining execution, and constantly improving the customer experience.
111K - 143K CAD / YEAR
Full Time

✅ Pros

  • Competitive total compensation 💰
  • Employee-led remote and flexible working 🏡
  • Opportunity to be a part of a hyper-growth environment 🚀

⛔ Cons

  • High-pressure environment 😓
  • Limited remote work options 🏢
  • Might need to move for the job 🚚

🔧 Skills

Program management
Business operations
Strategy experience
Experience in SaaS environment
Strong communication
Ability to build trust
Diplomacy and tact
Prioritization skills

🗣️ Impact

Every action you take can potentially impact vital services worldwide, ensuring timely deliveries, safe school drop-offs, and swift power restoration after natural disasters. With hard work, this role can be a stepping stone to higher positions in our hyper-growth environment.

👉 Responsibilities

  • Lead large and complex priority programs with an expert approach
  • Identify and tackle operational problems through scalable solutions
  • Own program reporting and work to improve outcomes
  • Collaborate with various departments for major impact

🔍 Requirements

  • Bachelor's Degree from a 4-year institution
  • 5-8 years of relevant professional experience
  • Ability to secure and maintain the legal right to work at the company and in the specified work location

✨ Benefits

  • Health benefits
  • Samsara for Good charity fund
  • Flexible working model
  • Competitive total compensation package

About Samsara

Samsara is a leading company in the field of connected operations cloud solutions. Our platform offers a comprehensive range of tools and features designed to help businesses lower fuel costs, boost efficiency, track equipment, and more, all in one centralized location. With Samsara, businesses can manage their equipment, fleet, and sites seamlessly through a single pane of glass. One of our key offerings is video technology powered by artificial intelligence (AI). This innovative system allows businesses to protect their most important assets - their employees. Our advanced video surveillance system enables real-time monitoring and addressing of safety risks across various operations. Through this technology, businesses can ensure the safety of their employees and mitigate potential risks. Our user-friendly application provides a holistic view of the entire company across different regions, ensuring efficient management and decision-making. The centralized location of our platform allows businesses to have a comprehensive understanding of their operations, facilitating effective planning and execution. In addition to our platform, we offer informative webinars and guides to help businesses maximize the benefits of our solutions. Our webinars cover topics like building with the Samsara API and streamlining operations with AI-powered video security. We also provide guides to assist in selecting the best dash cam for fleet management. These resources aim to provide businesses with the knowledge and tools they need to fully optimize their operations. At Samsara, we are committed to providing innovative solutions that empower businesses to optimize their operations, enhance safety, and drive growth. By joining us, businesses can experience the power of connected operations cloud and unlock their full potential.

Application process

10 min
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