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Mid Technical Support Engineer at

Join Runway as a Technical Support Engineer, serving as the customer-facing voice. Your role will involve answering technical and general queries, resolving user issues, and collaborating with engineering and product teams to continuously improve our platform.
75K - 95K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive salary range: $75,000-$95,000
  • 🚀 Opportunity to work in a pioneering AI company
  • 🌍 Work with a globally distributed team

⛔ Cons

  • ⏰ Fast-paced environment might not suit everyone
  • 🔧 Technical issues may sometimes be complex
  • 🎨 Experience with creative tools is a plus, not a requirement

🔧 Skills

Technical support experience
Troubleshooting skills
Experience with internal tools like Zendesk, Sentry, Datadog, Notion
Experience with creative tools (Adobe, Final Cut Pro) or creative AI tools (Runway, Dall-E, Midjourney, etc.)
Excellent verbal/written communication
Ability to break down challenging concepts
Passionate about problem-solving
Ability to work autonomously

🗣️ Impact

Runway is changing storytelling as we know it with AI. By joining us, you'll contribute to this groundbreaking shift in creativity, ensuring content creation is empowering and accessible for all.

👉 Responsibilities

  • Respond to customer requests via email and chat
  • Investigate and escalate product or billing issues
  • Collaborate with Engineering to resolve customer issues
  • Engage with our Product team to translate customer feedback into product improvements

🔍 Requirements

  • 2+ years of experience as a technical support engineer
  • Experience troubleshooting feature-rich platforms
  • Experience working with common internal tools like Zendesk, Sentry, Datadog, Notion, etc.

Application process

10 min
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