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Mid-Level Creative Technology Support Associate (Hybrid) at Runway

Runway is looking for a Creative Technology Support Associate to help resolve customer support issues and improve the user experience. The role involves working closely with various teams and directly interacting with customers to sort out their problems.
65K - 85K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive salary ($65,000-$85,000)
  • 🌍 Remote or hybrid work available
  • 🎉 Opportunity to work on cutting-edge AI tools for creativity

⛔ Cons

  • 🚀 Fast-paced environment might not suit everyone
  • 💻 Tech-heavy role needing a fast learning curve
  • 🧩 Role involves juggling various tasks and responsibilities

🔧 Skills

Experience with high-touch customer support
Understanding of 3rd party integrations, event logs, connection errors
Experience with tools like Zendesk, Sentry, Datadog, Notion
Ability to work autonomously and empathetically
Strong communication skills
High standards for excellence
Fast learner

🗣️ Impact

You'll be an integral part of a team developing cutting-edge AI tools for artists and creators. Your work will directly influence our product and shape the future of storytelling and content creation.

👉 Responsibilities

  • Respond to requests from new and experienced Runway users via email and chat
  • Investigate and escalate problem reports for product or billing transactions
  • Collaborate with Engineering to resolve customer issues
  • Author and maintain internal and customer-facing knowledge base documentation

🔍 Requirements

  • Strong motivation to grow and high rate of learning
  • Excellent written/verbal communication and documentation
  • Ability to thrive in an autonomous, fast-paced environment

✨ Benefits

  • Opportunity to learn about the product, the users, and company operations
  • Contribute to a foundational team
  • Open to applicants from non-traditional backgrounds
  • Company strives for pay equity and diversity

Application process

10 min
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