Mid-Level Creative Technology Support Associate (Hybrid) at Runway
Runway is looking for a Creative Technology Support Associate to help resolve customer support issues and improve the user experience. The role involves working closely with various teams and directly interacting with customers to sort out their problems.
65K - 85K USD / YEAR
Remote
Canada
United States
Full Time
✅ Pros
- 💰 Competitive salary ($65,000-$85,000)
- 🌍 Remote or hybrid work available
- 🎉 Opportunity to work on cutting-edge AI tools for creativity
⛔ Cons
- 🚀 Fast-paced environment might not suit everyone
- 💻 Tech-heavy role needing a fast learning curve
- 🧩 Role involves juggling various tasks and responsibilities
🔧 Skills
Experience with high-touch customer support
Understanding of 3rd party integrations, event logs, connection errors
Experience with tools like Zendesk, Sentry, Datadog, Notion
Ability to work autonomously and empathetically
Strong communication skills
High standards for excellence
Fast learner
English
🗣️ Impact
You'll be an integral part of a team developing cutting-edge AI tools for artists and creators. Your work will directly influence our product and shape the future of storytelling and content creation.
👉 Responsibilities
- Respond to requests from new and experienced Runway users via email and chat
- Investigate and escalate problem reports for product or billing transactions
- Collaborate with Engineering to resolve customer issues
- Author and maintain internal and customer-facing knowledge base documentation
🔍 Requirements
- Strong motivation to grow and high rate of learning
- Excellent written/verbal communication and documentation
- Ability to thrive in an autonomous, fast-paced environment
✨ Benefits
- Opportunity to learn about the product, the users, and company operations
- Contribute to a foundational team
- Open to applicants from non-traditional backgrounds
- Company strives for pay equity and diversity
Application process
10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality
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