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Senior Customer Success Manager (Remote) at

Rhythm Software
As a Senior Customer Success Manager at Rhythm Software, you'll be the keystone for our customers. Your role involves guiding customers to maximize their use of Rhythm, understanding their objectives to best apply our solutions, and developing strategies for success.
Remote
Atlanta

βœ… Pros

  • πŸ’» Fully remote work
  • πŸ“š Ongoing learning opportunities
  • πŸ’Ό Work with a diverse and innovative team

β›” Cons

  • πŸ˜“ High responsibility role
  • πŸ“ˆ Quota or retention-carrying role
  • 🏝️ Unlimited vacation can blur work-life boundaries

πŸ”§ Skills

Experience in Sales, Account Management or Customer Success
Experience with B2B SaaS products
Experience in customer relationship in a quota or retention-carrying role
Strong intellectual curiosity and critical thinking skills
Well-organized with high attention to detail
Empathy and excellent communication skills
High levels of self-motivation and adaptability

πŸ—£οΈ Impact

You'll shape the future of our market through exceptional customer experience management. Helping our customers succeed means their organizations can excel in their industries, professions, and communities - talk about a ripple effect!

πŸ‘‰ Responsibilities

  • Develop quarterly strategic action plans
  • Formulate a customer management plan
  • Manage customer engagement through regular calls
  • Lead Quarterly Business Reviews with customers

πŸ” Requirements

  • 5+ years experience in Sales, Account Management or Customer Success
  • 2+ years experience with B2B SaaS products
  • Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role

✨ Benefits

  • Healthcare coverage for employees and dependents
  • Unlimited vacation
  • Transparent and equitable pay
  • Opportunity to participate in a 401K

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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