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Mid-Level Technical Support Application Analyst (24/7 Office-Based) at

As a Technical Support Application Analyst at Relativity, you will provide technical support to customers, diagnose complex software/network issues, develop SQL, network and server knowledge, and ensure excellent customer service. This role includes rotational shifts (including nights, weekends, and holidays).
85K - 103K PLN / YEAR
Remote
Poland
Full Time

✅ Pros

  • Competitive salary range: 85,000-103,000 PLN gross/year 💰
  • Rotating shifts 🔄
  • Annual bonus target of 10% 🎯

⛔ Cons

  • Office-based job 🏢
  • Work includes nights, weekends, and public holidays 😴
  • 10% travel requirement ✈️

🔧 Skills

SQL applications and tools
Troubleshooting complex issues
Customer support experience
Windows platform experience
Exceptional customer service
Attention to detail
Flexibility
Initiative to learn new skills

🗣️ Impact

This role is a fantastic opportunity to work with a diverse team and contribute to providing quality service. Your problem-solving and customer service skills will dramatically improve our customer experience.

👉 Responsibilities

  • Use SQL applications and tools to run basic SQL queries
  • Respond to client questions and work requests daily
  • Develop expertise in company products
  • Troubleshoot and resolve customer incidents

🔍 Requirements

  • Must have customer support experience
  • Direct experience supporting clients over phone and email
  • Willing to travel 10% of the time

✨ Benefits

  • Comprehensive health plans
  • Flexible work arrangements
  • Unlimited time off
  • Long-term incentive program

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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