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Mid-level Office-based Technical Support Engineer at Red Hat

As a Technical Support Engineer at Red Hat, you'll be troubleshooting customer issues, providing technical support for hybrid cloud solutions, and fostering relationships with in-house engineers.
Remote
Australia
Full Time

βœ… Pros

  • Chance to work with a fast-growing company πŸš€
  • Work alongside talented engineers 😎
  • Opportunity to make a significant impact on customer satisfaction 😊

β›” Cons

  • Office-based role 😒
  • Required to have a technical degree πŸŽ“
  • Needs to be proficient in Unix/Linux administration πŸ’»

πŸ”§ Skills

Unix/Linux system administration
Networking knowledge
Experience with any virtualization technology
Red Hat OpenStack installation, configuration, upgrades, and maintenance
Excellent written and verbal communication
Ability to communicate clearly and concisely
Passion for problem-solving
Ability to build relationships with engineers and developers
English

πŸ—£οΈ Impact

This role provides a chance to work with one of the fastest growing enterprise software and services companies, alongside some of the most talented engineers in the open source world. Your work will directly impact Red Hat's key strategic cloud partners and customers.

πŸ‘‰ Responsibilities

  • Provide technical support to Red Hat's enterprise customers
  • Troubleshoot customer issues
  • Consult and develop relationships with in-house engineers
  • Maintain the Red Hat Service Level Agreement with their Customer

πŸ” Requirements

  • Bachelor's degree in a technical field
  • 2+ years experience with Unix/Linux system administration
  • Strong networking knowledge

✨ Benefits

  • Work with one of the fastest-growing enterprise software companies
  • Join a team of the most talented engineers
  • Premium experience for customers
  • Contribute to the global Red Hat knowledge database

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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