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Senior Software Maintenance Engineer - RHEL and Networking (Brno Office) at

Join the Red Hat Networking team as a Software Maintenance Engineer, where you'll provide technical support and sustaining engineering services to enterprise customers. Unlike most software companies, we don't sell software licenses or break-fix pay-per-incident support, but subscriptions that provide unlimited support incidents, product documentation, updates, and upgrades to our software. You'll work closely with customers, developers, and architects, helping us continually prove our value to our customers.
Full Time

✅ Pros

  • Unlimited support incidents 🎉
  • Regular software upgrades 🆙
  • Opportunity to work with strategic cloud partners 🤝

⛔ Cons

  • Office-based job 🏢
  • Weekend shift duties 📆
  • Need to learn new programming languages 💻

🔧 Skills

Solid Linux experience
Strong knowledge of networking protocols
Experience reading packet traces
Knowledge of kernel tracing
Excellent system administration skills
Strong troubleshooting skills
Ability to work with conflicting priorities
Effective communication and attentive listening skills

🗣️ Impact

By joining our team, you'll play a key role in solving complex and challenging technical issues, becoming an expert in software-defined storage technologies. Your contribution will help us deliver an exceptional customer experience and further grow our brand.

👉 Responsibilities

  • Serve as the direct contact for customer inquiries about Red Hat networking offerings
  • Provide technical support and troubleshooting to resolve a variety of issues
  • Work closely with Red Hat’s strategic cloud partners to solve multi-vendor customer issues
  • Contribute to the global Red Hat’s knowledge management system

🔍 Requirements

  • Read/write C code and write reproducers in C/python/perl or another programming language
  • Availability to perform weekend shift duties on a rotational schedule
  • Contribute to the open source community and to the code of our offerings

✨ Benefits

  • Unlimited number of support incidents
  • Product documentation
  • Security patches and updates
  • Upgrades to the newest versions of our software

Application process

10 min
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