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Senior Customer Success Manager, Hybrid role, based in Austin, TX at

We are looking for a proactive Customer Success Manager to join our team at Procore Technologies, where you will nurture client relationships, ensure client success, and contribute to the overall growth of our business.
90K - 154K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive salary range of $89,600-$123,200 plus commission
  • 🌐 Hybrid work model balancing office and remote work
  • 🏦 Equity Compensation opportunities

⛔ Cons

  • 🚗 Will require some travel to offices and client sites
  • ⏰ Not fully remote role
  • 🎯 High-focus on large customer account management

🔧 Skills

Account management
Software client services
Developing and executing development strategies
Identifying product improvements or new products based on market trends
Empathy for customers
Passion for revenue and growth
Innovative and persuasive
Adaptable to change

🗣️ Impact

By joining Procore Technologies, you become a part of the team that's building the software which builds the world. Your work will directly contribute to the efficiency of construction projects around the globe, and your career will be fueled by our commitment to your growth and development.

👉 Responsibilities

  • Build and retain client base working with Install-Based Sales and Account Executive teams
  • Develop and maintain C-Level relationships
  • Deliver custom ROI analysis for clients
  • Identify and forecast risk as well as growth opportunities within portfolio

🔍 Requirements

  • 5+ years of account management experience
  • Experience in a SaaS or agency environment
  • Willingness to travel up to 25% for client meetings and office visits

✨ Benefits

  • Generous paid time off
  • Comprehensive healthcare coverage
  • Enriching career development programs
  • Competitive, fair, and commensurate compensation

Application process

10 min
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