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Remote Senior Scale Customer Success Manager at Postman

Postman, a leading platform for API development, is looking for Customer Success Managers to help manage a large and diverse customer base. You'll use various strategies to drive rapid adoption, value realization, and loyalty, in addition to influencing product development and operational changes to meet customer needs.
50K - 100K USD / year

✅ Pros

  • Remote role 🏠
  • Salary range of $105,000 - $140,000 💰
  • Equity package 📈

⛔ Cons

  • Fast-paced, evolving environment 🏎️
  • Must be able to manage large volumes of customers 🙆
  • Relies on self-directed continuous learning 📚

🔧 Skills

Experience in Customer Success
Ability to analyze customer usage data
Experience leading cross-functional projects
Deep knowledge of API development and management tools
Outstanding verbal and written communication abilities
Ability to build strong relationships and empathize with customers
Skilled at problem-solving and decision-making
Comfortable in a fast-paced, evolving environment

🗣️ Impact

Here's a chance to work with a company which is shaping the future of API development. You'll be instrumental in ensuring our users get the maximum benefit from our platform. Plus, you'll be part of our mission to connect 100 million developers worldwide.

👉 Responsibilities

  • Design and execute scalable success plans
  • Monitor and manage customer data
  • Collaborate cross-functionally to uncover opportunities
  • Embrace a culture of continuous learning and improvement

✨ Benefits

  • Full medical coverage
  • Flexible PTO
  • Wellness reimbursement
  • Monthly lunch stipend

Application process

10 min
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