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Remote Senior Operations Manager, Customer Support at Offensive Security

Play a pivotal role as an Operations Manager for Customer Support at OffSec. You'll strategize for customer satisfaction, streamline processes, and ensure high-quality support services.
Full Time

✅ Pros

  • 💻 Fully remote position
  • 🌍 Work with a global team
  • 🔄 Flexible work schedule

⛔ Cons

  • ⏰ 24/7 shift availability required
  • 🗓️ Weekend work (except one weekend off per month)
  • 🎓 High experience and educational requirements

🔧 Skills

Operational strategy development
Performance metrics and KPIs establishment
Resource management
Knowledge of Google applications
Strong leadership
Effective interpersonal skills
Problem-solving skills
Sound judgment and decision-making
Strong written and oral English language skills

🗣️ Impact

Your work will help bridge the infosec talent gap, training teams on critical skills. You'll also inspire individuals from diverse backgrounds as part of a global team.

👉 Responsibilities

  • Lead a team of learner support leads
  • Develop operational strategies to optimize support operations
  • Establish KPIs for team performance
  • Manage staffing levels and resource allocation

🔍 Requirements

  • Availability to work any day and any shift
  • Bachelor's degree in a related field
  • 8 years of experience in customer support or operations management

✨ Benefits

  • Work from anywhere
  • Flexible schedule
  • Diverse and inclusive workplace
  • Opportunities for professional development

Application process

10 min
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