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Remote Mid-Level Product Support Specialist at Mutiny

Mutiny, a no-code AI platform is on the lookout for a Product Support Specialist to keep customers happy by answering technical questions, implementing more advanced experiences, and leading the charge in building a knowledge base.
95K - 105K USD / YEAR
Remote
Canada
United States
Full Time

✅ Pros

  • Competitive compensation package including equity and benefits 💰
  • Fully remote role - work from anywhere in North America 🌎
  • Quarterly offsites in fun places for a novel work experience 🏖️

⛔ Cons

  • Fast-paced startup environment might get a bit hectic ⏰
  • Deal with ambiguity and dynamic situations 🌀
  • Limited to North America timezones 🌐

🔧 Skills

Expertise in HTML, CSS, and JavaScript
Experience in B2B marketing, optimization, personalization
Ability to troubleshoot technical issues
Strong collaboration and communication skills
Ability to prioritize and manage projects effectively
Openness to regular feedback and coaching

🗣️ Impact

You'll be instrumental in revolutionizing the customer support experience at Mutiny, impacting top B2B companies. Unleash your potential in a rapidly growing company backed by industry giants. Make a name for yourself and gain valuable industry insights.

👉 Responsibilities

  • Manage the customer support queue autonomously
  • Independently assist customers with technical troubleshooting
  • Manage product escalations
  • Create informative help docs and build out a knowledge base

🔍 Requirements

  • Must have 3-5 years of experience in technical web support or web analytics role
  • Minimum of 1-2 years experience in B2B marketing, optimization, personalization
  • Must be based in North America timezones (PT, CT, ET)

✨ Benefits

  • Competitive compensation
  • Quarterly offsites
  • Opportunity to work with fast-growing tech companies
  • Fully remote work

About Mutiny

Mutiny is a leading technology company dedicated to helping businesses transform their websites into the primary source of revenue generation. With a deep understanding of the low conversion rates on generic websites, Mutiny offers a unique solution that enables businesses to target and convert more B2B buyers through web personalization, all without the need for any coding. Through their cutting-edge AI technology and pre-built data integrations, Mutiny allows businesses to identify and target visitors based on specific criteria such as industry, company size, funnel stage, advertising campaign, and web activity. This enables businesses to surface the best audience segments and personalize their website for maximum conversions. Mutiny's visual editor empowers businesses to easily make changes to their website design or add modal pop-ups, regardless of the website's original creation. The use of machine learning to generate high-converting headlines for specific audience segments further enhances the effectiveness of personalized web experiences. With features like automatic hold-out testing and an analytics dashboard, businesses can track the performance of their personalized experiences and make data-driven decisions to improve conversion rates. Additionally, Mutiny offers a library of successful playbooks created by marketers on their platform, providing valuable insights and inspiration for optimizing website performance. Businesses can request a personalized ROI analysis and receive recommendations for the best playbooks to significantly increase conversion rates. Mutiny's focus on innovation and results-driven solutions is revolutionizing the way businesses approach website optimization and revenue generation.

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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