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Sr. Customer Success Manager (hybrid, senior) at

Mural is seeking a Senior Customer Success Manager to drive the customer lifecycle for our most strategic accounts. You'll manage a variety of customers from financial services, consulting, and tech, maximizing business value through collaboration and visual work methods.
133K - 166K USD / YEAR
United States
Full Time

✅ Pros

  • 💰 Competitive salary range
  • 🌎 Hybrid working option
  • 🚀 Opportunity to work with industry leaders

⛔ Cons

  • 🧳 10-15% travel required
  • 📍 Specific location requirement
  • ⏰ Fast-paced environment

🔧 Skills

Experience in customer success management
Knowledge of design thinking and agile methodologies
Strong analytical and problem-solving skills
Experience with Gainsight preferred
Excellent communication and presentation skills
Proactive and persuasive
Strong project management and organizational skills
Ability to uncover and address customer pain points

🗣️ Impact

Contributing to accelerating innovation and problem-solving at scale across big names like IBM, Microsoft, and SAP, you will help drive organization-wide adoption of Mural's collaboration and visual work methods.

👉 Responsibilities

  • Oversee customer lifecycle for strategic customers
  • Conduct discovery sessions to uncover business goals
  • Design and execute success plans with customers
  • Work with sales teams on account strategy

🔍 Requirements

  • Willingness to travel (10-15%)
  • Base salary ranges from $132,700 - $165,900 + equity + benefits
  • Needs to be located in New York City, California, Colorado, or Washington

✨ Benefits

  • Competitive salary and equity
  • Working with industry-leading companies
  • Opportunity to make a significant impact
  • Reasonable accommodation for individuals with disabilities

About Mural

Mural is an online collaboration platform that helps teams work better together. With its intuitive features, users can easily create and share visual ideas, manage projects, and improve communication. The platform offers a range of tools such as templates, integrations, and collaboration features that help streamline workflows and increase productivity. Whether you are a small business or a global enterprise, Mural has the features and support needed to transform the way you collaborate.

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