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Remote Senior Manager, Mid-Market Customer Success at Muck Rack

As the Mid-Market Customer Success Manager at Muck Rack, you'll lead a customer-oriented team, ensuring successful adoption and renewal of our SaaS platform for public relations. You'll work closely with a large volume of customers, coach your team to excellence, and focus on long-term customer health.
95K - 125K USD / YEAR
United States
Full Time

✅ Pros

  • Competitive salary with an OTE of $125,000+ 💰
  • Opportunity to work fully remote 🏠
  • Great benefits package, including healthcare and 401(k) 🏥

⛔ Cons

  • Fast-paced environment may not suit everyone 🏃‍♀️
  • Some travel required 🛫
  • Limited physical team interaction due to remote nature of role 🤷‍♂️

🔧 Skills

Pipeline management
Forecasting and reporting
Experience with CRM
Experience in SaaS customer engagement and renewal
Strong leadership and team management
Excellent communication
Strategic and analytical thinking
Customer-oriented approach

🗣️ Impact

Your role will be instrumental in driving customer satisfaction, engagement, and retention, ultimately impacting Muck Rack's bottom line. You'll also get to shape the growth of a team, developing them into customer success superstars.

👉 Responsibilities

  • Hire, train, and manage a top-performing customer success team
  • Deliver high on-time renewal rates
  • Craft and implement the Mid-Market CSM strategy
  • Track key metrics including renewal forecast, upsells, and churn

🔍 Requirements

  • Minimum 3 years of SaaS customer engagement and renewal experience and 2 years of people management experience
  • Ability to manage pipeline, forecasting and reporting in a CRM
  • Must be willing to travel up to 10% of the time for customer meetings or remote offices

✨ Benefits

  • Comprehensive health, dental, vision, and life insurance
  • 401(k) plan with employer contributions
  • Generous PTO and family benefits
  • Opportunities for personal and professional development

About Muck Rack

Muck Rack is a leading platform designed specifically for journalists and public relations professionals. With its user-friendly interface and intuitive functionality, Muck Rack stands out from other media databases as a fast, efficient, and seamlessly integrated tool. It serves as a comprehensive resource, offering a range of features that make it indispensable for journalists and PR practitioners alike. Users of Muck Rack can gain a deep understanding of the issues journalists are discussing and the best time to engage with them. They receive regular alerts in their inbox, keeping them updated on stories they are quoted in and allowing them to stay informed about the stories being read by the reporters they follow. The platform also allows users to create high-quality media lists and easily track the impact of their articles on social media, providing invaluable insights into the reach and reception of their work. Muck Rack's up-to-date database ensures that users have access to the most current information, enhancing their ability to navigate the ever-evolving media and journalist landscape. It serves as a valuable extension to communications teams, helping PR practitioners meet new people, prevent potential crises, strengthen relationships, and gain a comprehensive understanding of how journalists are responding to their news. In summary, Muck Rack is the go-to platform for journalists and PR professionals seeking to enhance their productivity, gain valuable insights, and effectively navigate the media landscape. With its user-friendly interface, comprehensive features, and seamless integration with social media, Muck Rack is the ultimate tool for staying ahead in the fast-paced world of journalism and public relations.

Application process

10 min
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