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Hybrid Mid-level Customer Success Manager, SMB at Motive at

You'll be a Customer Success Manager for Motive's SMB segment, overseeing customer lifecycles, renewals, technical support, and driving product expansion.
Full Time

✅ Pros

  • 🌍 Join a fast-growing global company
  • 💼 Flexible hybrid work arrangement
  • 🚀 Opportunity for continuous learning and improvement

⛔ Cons

  • 💻 Need to handle technical level support
  • 🔍 Must keep a close watch on customer satisfaction
  • 📆 Have to work on-site on certain days

🔧 Skills

CRM software usage (Salesforce preferred)
Customer service or retention experience
Data-driven insights presentation
Strong customer relationship building
Proactive engagement with customers
Excellent communication and presentation skills

🗣️ Impact

With Motive, a leading software company in IoT and AI, you'll be instrumental in improving the safety, productivity, and profitability of businesses globally. You’ll influence customer satisfaction and shape our service delivery.

👉 Responsibilities

  • Manage a book of business, mitigate churn risk, and drive product expansion
  • Ensure customer satisfaction and proactively address any identified gaps
  • Keep customers informed about new features and product releases
  • Present data-driven insights to customers

🔍 Requirements

  • 2+ years of experience in a customer service or customer retention role
  • Hands on experience of using CRM software (Salesforce preferred)
  • Must be authorized to access Motive products and technology under U.S. Export Administration Regulations

✨ Benefits

  • Being part of a globally recognized company
  • Opportunities to work with customers across various industries
  • Employee net promoter score of 63 (Top 5% of 4,000+ employee companies)
  • Opportunity to work from any of our 8 global office locations

About Motive

Motive is an all-in-one fleet management company that provides innovative solutions to connect and automate fleet operations. With over 120,000 customers ranging from small businesses to Fortune 500 enterprises, Motive is trusted by businesses across industries to transform the safety, productivity, and profitability of their operations. At the core of Motive's offerings is the Motive Automated Operations Platform, an integrated fleet operations platform that delivers unmatched value for fleets. This platform gives fleets greater control, deeper insights, and enhanced safety, making it an essential tool for businesses looking to optimize their operations. Motive offers a range of solutions to address specific fleet management needs. Their AI-powered fleet safety solution proactively manages safety, preventing accidents, defending against costly litigations, and lowering insurance costs. They also provide an electronic logging device (ELD) that drivers love, reducing risk and simplifying complex regulations. Additionally, Motive's tracking and telematics solution offers real-time visibility into the location, utilization, and health of vehicles, equipment, and assets. In addition to their software solutions, Motive also offers the Motive Card, a fleet card that drives profitability. With the free-to-use Motive Card, businesses can save at the pump and gain powerful spend controls and notifications right in their dashboard. Motive goes beyond just providing software solutions. Their award-winning hardware and best-in-class service support customers throughout the user onboarding, training, and deployment process. With a customer base of over 120,000 and serving over 1 million drivers and tracking 700,000 vehicles, Motive has established itself as a trusted brand in the fleet management industry. To stay up-to-date with industry news and resources, Motive provides a blog with industry news, a monthly economic report, and on-demand webinars. These resources allow customers to stay informed about transportation trends, technologies, and predictions. Overall, Motive is a comprehensive fleet management company that offers innovative solutions, exceptional service, and valuable resources to help businesses automate and optimize their operations.

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