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Remote Fraud Investigator, Pursue at

Monzo is seeking a Fraud Investigator for their Pursue Team. The role includes investigating and actioning fraud reports, creating and actioning indemnities and defunds when required, and reporting to CIFAS among others.
25K - 26K GBP / YEAR
Remote
United Kingdom
Full Time

✅ Pros

  • 💰 Salary range: £24,675 - £26,250, based on experience
  • 🌍 Fully remote role
  • 📚 6 weeks of remote training provided!

⛔ Cons

  • 📆 Must work 1 in 4 Saturdays
  • ⏰ Shifts from 9am to 5:30pm/9:30am to 6:00pm
  • 🗓 Start date is 15th April 2024

🔧 Skills

Fraud investigation
Decision making
Problem solving
Ability to work to deadlines
Persuasiveness
Empathy
Attention to detail
Collaborative working
English

🗣️ Impact

This role helps prevent loss of funds to fraudsters, contributing to the safety of Monzo's customers and the broader financial industry. Also, your role supports the quality of performance and knowledge across the Pursue pillar.

👉 Responsibilities

  • Investigate and action fraud reports received from other financial institutions
  • Report fraud to other banks when our customers have been a victim of fraud
  • Investigate claims with empathy and attention to detail
  • Action on inbound communications from various institutions

🔍 Requirements

  • Strong knowledge of common fraud typologies
  • Excellent English written & verbal communication skills
  • Ability to work well independently & be collaborative with the wider team

✨ Benefits

  • Competitive salary
  • Remote work
  • Weekend off
  • 6 weeks of training

Application process

10 min
1
Enter basic info about yourself
2
Complete short assessments
3
Send an application and get free feedback about your personality

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