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Remote Mid-level Complaints Adviser at Monzo at

This is a remote role at Monzo where you'll handle customer complaints in writing and over the phone, investigate the root cause of the issues, and provide solutions. Your focus will be on turning customer distress into delight.
27K - 27K GBP / YEAR
United Kingdom
Full Time

✅ Pros

  • 💰Salary of £23,500 - £27,000 per year
  • 📍Remote work
  • 🚀Fast growing business

⛔ Cons

  • 🕰️Strict targets and deadlines
  • 📅No holidays or appointments during the 6-week training period
  • 🔐Must own a smartphone for logging into the customer support system

🔧 Skills

Knowledge of the complaints process
Proven experience with written final responses
Ability to meet targets and deadlines
Excellent communication (written and spoken)
Empathy and customer-centric
Resilience in handling customer complaints
Excellent problem-solving skills

🗣️ Impact

As a Complaints Adviser, you have a chance to build a better banking world, solving problems rather than selling financial products. Your role directly impacts the customer experience, leading to a higher level of customer satisfaction.

👉 Responsibilities

  • Handling customer complaints in writing and over the phone
  • Supporting Root Cause Analysis
  • Investigating customer complaints
  • Managing a caseload of customer problems

🔍 Requirements

  • Minimum broadband speed of 10mbp/s download and 5-8mbp/s upload
  • Own a smartphone
  • Safe, private and distraction-free environment at home

✨ Benefits

  • £1,000 learning budget for books, training courses, and conferences
  • Work laptop provided
  • Inclusive and diverse work environment
  • Opportunity to help shape a growing business

Application process

10 min
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